Turn a Personal Attack Into a Statement of Fact

You're not in charge of facilities, but your boss screams at you about the lack of toilet paper in the bathroom. You reply:"I'm not in charge of that! Don't yell at me!""I didn't know. I'm sorry, I didn't realize. I'll go buy some right now.""Would you like me to call facilities?"Answer 1 is in the heat of the moment. The screaming match is...



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